Payment and Cancellation Conditions

• The booking can be cancelled free of charge up to one month before arrival (for bookings with more than 50 beds = 2 months prior to arrival).

A cancellation is only effective when we have confirmed receipt of the cancellation by email.

• Up to two weeks before arrival, 10% of your booked beds can be canceled free of charge.
• If individual beds are cancelled, we cannot guarantee exclusive occupancy of the room.
• Unfortunately, we have to calculate further or later cancellations with the full accommodation price.
• Please cover the invoice no later than one month before arrival, stating the "Reg-Nr." as purpose
  • by transfer to our bank account or
  • by paypal (to station@hostel-cologne.de) or
  • by credit card (we only need the number and expiry date)
• Late or non-payment releases the hostel from the promised booking. However, this does NOT release the guest from the booking, in particular from his obligation to pay.
• A refund (minus a processing fee) is only possible if the beds/rooms can be sold to someone else.
• The cancellation conditions remain effective even if the booking is changed in whatever form.
• Cancellations are only accepted in writing by email or letter.

If you have any further questions, we are always at your disposal.